Privacy Notice
Privacy Notice
TL Travel & Tours Sdn Bhd (“TL Travel & Tours”, “we”, “us”, “our”) is committed to protecting and respecting your privacy and ensuring your personal data is processed in compliance with applicable laws and data protection principles.
This Privacy Notice explains how we collect, use, store, share, and protect your personal information when you use our website (www.ToursLangkawi.com), our app (if any), or the services provided via our platform (collectively, the “Platform”) including by third-party operators (“Operators”) engaged through our Platform (together, the “Services”). By accessing or using the Platform/Services, you agree to the practices described herein.
1. What information we collect
We may collect the following personal information:
Identity & account information: name, contact information (email, telephone), username & password if you register an account.
Travel & booking information: travel document information, itinerary, booking details.
Usage & device information: IP address, device identifiers, browser type, operating system, pages viewed, session durations.
Location data: if you have enabled location services on your device.
Communications & feedback: emails or messages exchanged, survey responses, feedback.
2. How we use your information
We use your data for purposes including:
To fulfil bookings, process payments, deliver requested Services.
To create, maintain, and administer your user account.
To communicate with you (notifications, confirmations, customer support).
To improve our Platform and Services, including user experience.
To carry out marketing or promotions (only if you have given consent, or where permitted by law).
For analytics, trend analysis, and monitoring use of the Platform.
3. Disclosure & sharing
We may share your information:
With Operators or service providers engaged to perform services (e.g. travel operators, hotels, activity providers).
With third-party service providers (e.g. hosting, payment processors, analytics providers).
If required by law or in response to lawful requests from authorities.
In connection with corporate transactions (sale, merger, restructuring).
With your consent or as otherwise permitted under this Notice.
4. Storage & security
Data is stored only as long as necessary for the purposes outlined or to meet legal/tax requirements.
When no longer required, data will be securely deleted or anonymized.
We use organizational, technical, and physical safeguards to protect against unauthorized access, disclosure, or alteration.
Payment transactions are encrypted via industry-standard technology.
You are responsible for keeping your login credentials secure.
5. Cookies & related technologies
We use cookies and similar technologies to:
enable proper Platform functionality,
remember your preferences,
understand usage patterns,
improve user experience,
perform analytics and tracking.
See our Cookies Policy for details and control options.
6. Your rights
Depending on your jurisdiction, you may have rights to:
Access your personal information.
Correct or update inaccurate/incomplete data.
Request deletion of your personal data.
Restrict or object to processing.
Withdraw consent at any time.
Request portability of your data.
Lodge a complaint with the relevant authority.
Requests can be made via admin@ToursLangkawi.com. Verification of identity may be required.
7. Updates to this policy
We may update this Privacy Notice periodically. Updated versions will be posted on this page with a new “Last Updated” date. If changes reduce your rights, we will notify you and seek consent where required.
8. Contact / Complaints
TL Travel & Tours Sdn Bhd
Email: admin@ToursLangkawi.com
Address: Lot 785, Kampung Lubuk Setul, Jalan Nyior Chabang, Kampung Padang Mat Sirat, 07000 Langkawi, Kedah, Malaysia